Stay informed with industry news, tips, and practical guides for hospitality professionals.
Staff happiness is vital for hospitality businesses but is unfortunately often a low priority for management – especially after the industry facing numerous other hardships over the last few years.
However, the point stands that happy staff are more productive. Warwick University’s Happiness and Productivity Study found that happy staff are on average 12% more productive than their unhappy colleagues. Crucially for hospitality businesses, happy staff also spread their cheer to customers – and happy customers both spend more and return often!
In addition, in a survey commissioned by Access Hospitality, 34% of responders identified staff turnover as a key challenge. Being aware of the happiness of staff in your business is an important step on the road to retaining them.
An easy first step to take to improve staff happiness is simply by communicating with your team. For some tips on how to improve your teams communication, see our recent article here.
So how can employee happiness be tracked?
Opsyte allows businesses to gather anonymous Shift Feedback data, by asking staff to respond to a quick survey style question as they clock out for their shift. The answers are given on a scale of 1-5, averaged and then tracked over time! This enables businesses to monitor how staff feel about key areas of their job.
Examples of the set Shift Feedback questions are as follows:
How was your shift?
Do you feel your management support you?
How would you rate your team’s communication?
Do you feel your workload is manageable?
How do you feel about your work environment?
Businesses can also request their own questions, if the stock questions Opsyte offers don’t cover the key areas they’d like staff feedback on!
If you’d like to know more about what Opsyte has to offer, please get in touch.
Exploring QSR Franchise Opportunities in the UK Hospitality SectorThe United Kingdom's hospitality sector boasts a diverse landscape of businesses, with one of the most significant being the Quick Service Restaurant…...
Unveiling Successful QSR Examples in the UK Hospitality SectorIn the UK hospitality industry, Quick Service Restaurants (QSRs), commonly known as fast-food establishments, have proven to be an influential sector. This…...
Promotion Ideas for Bars: Tactics for Boosting Business and Attracting CustomersRunning a successful bar is not just about serving top-notch drinks, it's also about creating an atmosphere that keeps customers…...
Revolutionising Restaurant Management: The Rise of Invoice Software in the UK Hospitality IndustryThe UK hospitality industry is a dynamic sector, and within its sphere, the restaurant business is a key…...
Embracing QSR Software for Enhanced Restaurant ManagementIn today's technologically advanced era, the UK hospitality sector, particularly quick service restaurants (QSRs), are increasingly adopting QSR Software and Restaurant Management solutions. Th...
Opening a quick-service restaurant (QSR) is a blast, but it’s not always easy. You’ve got menus to plan, customers to serve, and a budget to stick to, all while keeping…...
